Impressed by my experience at Iwan Reis

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stoshdwalsh
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Impressed by my experience at Iwan Reis

Post by stoshdwalsh » Mon Dec 31, 2018 9:30 pm

As I’m new to pipe smoking and upon learning that Iwan Reis is only about 45 minutes from my house, I decided to make a trip there this morning and then spend some time at the Art Institute, which is only 2 blocks away.

Really glad I did. I know it’s a well known shop that has been around forever, but I don’t think I can recall having had such a personalized experience buying anything. I spent about 1.5 hours there with Douglas, who walked me through selecting my 2nd pipe (ended up with a nice Jonas estate pipe-pic below), and then had me use it to sample about 5 different tobaccos, landing on a favorite (Pirate Kake), and taking home a 2 oz sample of another blend I liked on the house.

Many things I loved about the experience—no condescension toward a new pipe smoker, pointed out several flaws in pipes and why he wouldn’t recommend I purchase them, asked about tastes and styles in terms of both pipes and tobaccos, and actually sold me the cheapest pipe I was considering instead of up selling or pushing house products.

Recommend the shop highly for anyone who is local or visiting, and as 50% of their business is online, would love to see them supported by others, as the city tax is supposed to go up to something like 36% soon, which will likely hamper walk in business considerably.


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Re: Impressed by my experience at Iwan Reis

Post by mont974x4 » Mon Dec 31, 2018 9:39 pm

stoshdwalsh wrote:As I’m new to pipe smoking and upon learning that Iwan Reis is only about 45 minutes from my house, I decided to make a trip there this morning and then spend some time at the Art Institute, which is only 2 blocks away.

Really glad I did. I know it’s a well known shop that has been around forever, but I don’t think I can recall having had such a personalized experience buying anything. I spent about 1.5 hours there with Douglas, who walked me through selecting my 2nd pipe (ended up with a nice Jonas estate pipe-pic below), and then had me use it to sample about 5 different tobaccos, landing on a favorite (Pirate Kake), and taking home a 2 oz sample of another blend I liked on the house.

Many things I loved about the experience—no condescension toward a new pipe smoker, pointed out several flaws in pipes and why he wouldn’t recommend I purchase them, asked about tastes and styles in terms of both pipes and tobaccos, and actually sold me the cheapest pipe I was considering instead of up selling or pushing house products.

Recommend the shop highly for anyone who is local or visiting, and as 50% of their business is online, would love to see them supported by others, as the city tax is supposed to go up to something like 36% soon, which will likely hamper walk in business considerably.


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Re: Impressed by my experience at Iwan Reis

Post by DepartedLight » Mon Dec 31, 2018 9:50 pm

Nice.
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Re: Impressed by my experience at Iwan Reis

Post by durangopipe » Mon Dec 31, 2018 10:16 pm

Glad to hear that you had such a pleasant experience. There’s a reason Iwan Reiss has been around for 5 generations. And your pipe is gorgeous.

(I worked a couple of blocks up Wabash at Altman Camera back in the 70s.)
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Re: Impressed by my experience at Iwan Reis

Post by hugodrax » Mon Dec 31, 2018 10:27 pm

Wonderful people. Good to know it's still the same. Twenty years since I've been there.
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Re: Impressed by my experience at Iwan Reis

Post by Bloodhound » Wed Jan 02, 2019 9:58 am

Glad to hear this. I was there 2 1/2 years ago and spent part of each of the 3 days at the shop. I had the same kind of experience, and I took advantage of the Smoking Room each day as well.

A great shop!
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Re: Impressed by my experience at Iwan Reis

Post by Del » Wed Jan 02, 2019 7:13 pm

Iwan Reis always has an impressive booth display at the Chicago Pipe Show.
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